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PRIVACY POLICY

Effective Date: 02/01/2026

MailGoldOnline.com (“MailGoldOnline,” “we,” “our,” or “us”) is a nationwide mail-in precious metals purchasing service operated by Solvita Ventures LLC, an Illinois limited liability company.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or submitting items for evaluation, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

1.1 Personal Information

  • Full name

  • Mailing address

  • Email address

  • Phone number

  • Government-issued identification (if required)

  • Date of birth (if required for verification)

  • Payment information (e.g., ACH details)

1.2 Transaction Information

  • Description of items submitted

  • Shipping and tracking details

  • Offer amounts

  • Payment history

  • Communications with our team

1.3 Technical & Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Referring website

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Evaluate submitted items

  • Issue purchase offers

  • Process and deliver payments

  • Verify identity

  • Prevent fraud

  • Comply with federal and state regulations

  • Maintain transaction records

  • Respond to customer inquiries

  • Improve website functionality

  • Send transactional communications

We do not sell your personal information.

3. LEGAL COMPLIANCE & IDENTITY VERIFICATION

As a purchaser of precious metals, we may be required to collect and retain certain identifying information under applicable laws.

We may:

  • Verify your identity

  • Maintain transaction records

  • Report suspicious activity if required by law

  • Request additional documentation before completing a transaction

Failure to provide required information may result in cancellation of a transaction.

4. SHIPPING & THIRD-PARTY SERVICE PROVIDERS

We may share necessary information with:

  • Shipping carriers (e.g., FedEx)

  • Payment processors

  • Identity verification providers

  • Fraud detection services

  • IT and website hosting providers

These third parties receive only the information necessary to perform their services.

We are not responsible for the privacy practices of third-party service providers.

5. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance site performance

  • Support advertising or remarketing (if applicable)

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. DATA RETENTION

We retain personal and transaction information:

  • As long as necessary to complete transactions

  • To comply with legal and regulatory requirements

  • To resolve disputes

  • To enforce agreements

Retention periods may extend beyond transaction completion where legally required.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no system is completely secure. We cannot guarantee absolute security of transmitted or stored data.

8. MARKETING COMMUNICATIONS

We may send transactional communications related to your submission or transaction.

If we send marketing communications:

  • You may opt out at any time by clicking “unsubscribe” in emails.

  • For SMS communications, you may reply STOP to opt out.

Opting out does not affect essential transactional messages.

9. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request disclosure of how your data is used

To exercise these rights, contact us using the information below.

We will respond in accordance with applicable laws.

10. CALIFORNIA RESIDENTS (CCPA NOTICE)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect

  • The right to request deletion

  • The right to non-discrimination

We do not sell personal information as defined under California law.

Requests may be submitted via the contact information below.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised Effective Date.

Continued use of our website constitutes acceptance of any revised Privacy Policy.

13. CONTACT INFORMATION

MailGoldOnline.com
Operated by Solvita Ventures LLC
1335 Douglas Ave Ste. G
Montgomery, IL

Email: [email protected]
Phone: 630-593-3510