Understand Our Return & Shipping Process
Your satisfaction is our priority. Our Return and Shipping Policy is designed to ensure transparency and reliability throughout the process. Here, you’ll find all the details you need about returns, shipping times, and what to expect when mailing your gold to us. Let us assure you that your items are safe, and we’re here to help every step of the way.
SHIPPING & RETURN POLICY
Effective Date: 02/21/2026
MailGoldOnline.com (“MailGoldOnline,” “we,” “our,” or “us”) is operated by Solvita Ventures LLC.
This Shipping & Returns Policy explains how shipments, insurance, and returned items are handled when using our mail-in precious metals purchasing service.
1. SHIPPING YOUR ITEMS TO US
1.1 Prepaid Shipping Labels
We may provide customers with a prepaid FedEx shipping label for submitting items.
Shipments sent using our provided label may be eligible for insurance coverage up to $5,000, subject entirely to the carrier’s terms, exclusions, documentation requirements, and claim approval process.
Insurance is not automatically guaranteed.
MailGoldOnline does not independently insure shipments beyond amounts approved and paid by the carrier.
1.2 Customer Shipping Responsibility
If you choose to ship items using your own shipping method:
You assume all risk of loss.
You are responsible for purchasing insurance.
We are not responsible for lost or damaged packages prior to confirmed delivery.
2. DOCUMENTATION REQUIREMENTS
To support potential carrier claims, customers are strongly encouraged to:
Photograph all items prior to shipment.
Record video of the packaging process.
Retain shipping receipts and tracking confirmations.
Accurately describe contents if requested.
Failure to provide adequate documentation may result in denial of an insurance claim by the carrier.
3. RISK OF LOSS
Risk of loss remains with the customer until the shipment is physically received and signed for at our facility.
MailGoldOnline is not responsible for:
Packages lost in transit
Theft during shipment
Delays by carrier
Damage prior to confirmed delivery
4. PACKAGE INSPECTION & DISCREPANCIES
All packages are opened and inspected upon receipt.
If contents differ materially from what was declared or reasonably expected, we reserve the right to:
Adjust the offer accordingly
Reject the shipment
Report suspected fraud
Submission of intentionally misleading or fraudulent information may result in cancellation of the transaction and referral to authorities.
5. OFFER ACCEPTANCE
If you accept our offer:
Payment will be initiated by the end of the same business day whenever reasonably possible.
Actual receipt of funds may take additional business days depending on payment method.
Upon payment issuance, ownership of items transfers to MailGoldOnline.
6. DECLINED OFFERS & RETURNS
If you decline our offer within the offer validity period:
Items may be returned to you.
Return shipping may be uninsured or carry lower insurance limits.
Insurance limits for return shipments may differ from original shipment limits.
Market fluctuations during return transit are not our responsibility.
We are not responsible for lost or damaged items during return transit beyond any carrier-approved insurance payout.
7. CONDITION OF RETURNED ITEMS
Due to evaluation and testing procedures:
Items may not be returned in identical condition.
Precious metals may have been tested using industry-standard methods.
Items may have been cleaned, weighed, or separated.
Gemstones and non-precious components are not guaranteed to be returned unless otherwise agreed.
8. UNRESPONSIVE CUSTOMERS
If no response is received within the 24-hour offer period, we may, at our sole discretion:
Consider the offer accepted, or
Return the items
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
MailGoldOnline’s total liability for any shipment, loss, or damage shall not exceed the lesser of:
(a) The amount approved and paid by the shipping carrier, or
(b) The verified fair market value of the precious metal content at time of evaluation.
We are not liable for:
Retail or appraised value
Sentimental value
Consequential damages
Market volatility losses
10. FRAUD PREVENTION
We reserve the right to:
Refuse service
Cancel transactions
Report suspected fraudulent activity
Withhold payment pending investigation
11. CONTACT INFORMATION
MailGoldOnline.com
Operated by Solvita Ventures LLC
1335 Douglas Ave Ste. G
Montgomery, IL
Email: [email protected]
Phone: 630-593-3510
Common Questions
Here are answers to some common questions about our services.
What is the process for selling my gold?
Very simple, request a free appraisal kit, once received you simply put the items in the secured packaging, then attach the prepaid label and ship it out, once received we’ll get to work immediately and make sure we get you an offer within the same business day!
How do I request a free appraisal?
It’s easy you simply click on the Request FREE Appraisal Kit button, if you need assistance please contact our facility and someone will be able to guide you.
What are the shipping options?
At the moment, FedEx is the only shipping carrier we use being that they provide the quickest deliveries along with great tracking information as well as insurance.
How do you ensure my items are safe?
We know mailing gold can be a big decision, however our reviews not only speak for themselves, but we also have a storefront as well and the best part is you can give us a call and someone is always ready to answer from our location and provide you with real time updates. That’s why we’ve assembled this FAQ section to clarify our policies and processes.
What if I have more questions?
Please give us a call and we genuinely mean it, transparency is key to what we do that’s how we are being recognized as the #1 trusted nationwide gold buyer.. We are committed to being clear about our processes so you can feel confident in your decision to work with us at every stage.
Are there fees for appraisal?
There are absolutely no fees for an appraisal!
How long does the appraisal process take?
The moment we receive your appraisal kit, we log everything in our facility, then test it and get you an offer all within 24 hours!
What types of gold do you buy?
We buy anything that’s real gold and in any condition broken, used, new, etc. we buy it all so feel free to send it all it doesn’t matter even if their tangled together.
Can I track my shipment?
Yes! Once you request an appraisal kit, you’ll be provided with a prepaid label and it’ll have a tracking number. And for extra security once your kit arrives at our facility you’re more than welcome to call to get live status updates.
What payment options are available?
The exciting part, turning gold into cash! Once you accept your offer we have multiple options such as a certified check, bank transfer (ACH), or Zelle / PayPal / Venmo
Let’s Talk About Your Gold Needs
