Frequently Asked Questions

Yes. Every kit ships with a prepaid, tracked shipping label, and your shipment is protected against loss in transit. You'll be able to track your package the entire way to us. We've built our process specifically to make mailing your gold secure and worry-free, and we're available by phone throughout if you ever want to check on your shipment.

Your offer is based on three things: the current market price of gold, the purity (karat) of your items, and their weight. There's no mystery to it. When we send your offer, it includes a full breakdown of every item, the exact karat, the weight, and how we arrived at your number. We believe you should understand exactly what you're being offered, not just see a final figure. And if you have any questions about your breakdown, you can call us and we'll walk you through it personally.

As soon as you accept, we process your payment immediately. In most cases, the entire evaluation-to-payment process happens the same day, often within minutes of us receiving your kit. You're not left waiting or wondering.

We offer several payment methods so you can choose what works best for you:

• Zelle, Cash App, Venmo, or PayPal, usually instant, same day.
• ACH bank transfer, typically 24–48 hours, though it can take 3–5 business days depending on your bank.
• Certified check, mailed to you, arriving within 3–5 business days.

Once you accept your offer, we begin processing your chosen payment method right away.

You can decline within 48 hours of when your offer was sent and we'll return your items at no cost. If you do not respond by the deadline, the offer is deemed approved at the original amount under our Terms, but payment is never sent automatically; a person reviews it first. If you need more time, contact us before the deadline to discuss your options, with no pressure to accept.

Gold prices can change daily, so the quoted price has a 48-hour response window from when we send your offer. You can accept or decline during that time, and there is no pressure to accept.

Under our Terms, an unanswered offer is deemed approved at its original amount when the 48-hour window ends, but payment is not sent automatically; a person reviews it first. Please contact us to confirm its status and discuss your options.

We do not currently send an automatic follow-up reminder. Please contact us before your deadline if you have questions or need more time.

We purchase gold in nearly any form, rings, chains, bracelets, earrings, pendants, coins, bullion, dental gold, broken or damaged pieces, and inherited or estate items. If it's real gold, we're interested. We evaluate every item individually based on its actual purity and weight.

It's faster than most people expect. Once your kit reaches us, we test your items and send your offer. The moment you accept, we process payment, frequently completing the entire evaluation and payment within minutes, the same day. The longest part of the process is simply the shipping time to get your kit to and from you.

We're a real, accountable company, We Buy Gold In Montgomery, IL, with real people behind it, a verifiable business presence, and a 4.9-star rating across 249 Google reviews. Unlike the many anonymous websites in this industry that appear and vanish, we stand behind every transaction with our name and reputation. You can also call us anytime during business hours and speak with a real person.

Correct. Requesting your kit is completely free, shipping to us is free with the prepaid label we provide, and there's no fee to receive an offer. If you accept, you're paid the full offer amount. If you decline, we return your items at no cost to you.

Absolutely, and we encourage it. Real people are available to answer any questions you have at any point in the process. You can reach us at (630) 593-3510 during our business hours:

• Monday–Saturday: 10am–7pm
• Sunday: 10am–6pm

We're happy to walk you through anything, from how your offer was calculated to how to pack your shipment.